Platform Engineering: A Closer Look

For a legacy company, deeper personal engagement with trust at the digital center

What do you gain when you weave process throughout your organization’s digital portfolio? Many companies who focus on platform engineering are surprised to see how much it strengthens their relationships with both employees and customers. New pathways for connection form when people are consistently empowered to develop and personalize a system to best meet their needs.

Storied company Robert Half is an excellent example of this phenomenon. argo worked with the world’s largest specialized staffing firm to help them maintain their competitive edge by developing a platform-agnostic digital strategy that encourages greater engagement, spurs innovation, and enables self-service autonomy.

Building on the company’s deep understanding of clients and candidates, our approach shifted a transactional and functional experience to a relational and personalized one. With this ethos in mind, we implemented a holistic approach that combined the DLS, User Experience, and application components into a seamless DesignOps and DevOps fabric. This allows for not just visual and UX consistency across a myriad of platforms and systems, but also enables Robert Half to innovate rapidly and maintain a more streamlined, client-centric, and choice-driven engagement style.

By blending process throughout their digital portfolio, beyond the crucial IT-driven DevOps, Robert Half project teams have access to UX service design, consistent interaction principles, a version-controlled source of truth — plus the code packages, data, and APIs to back it up. We also developed the patterns and governance needed to scale and customize these systems and interactions across the enterprise.

Platform engineering is not simply a solution to a UX styling problem — it’s a culture change in product innovation and governance that can have lasting effects on every part of your organization.